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paymentssource.com May 10, 2016
 

PaymentsSource

PAYTHINK

How to Combat the Post-EMV Chargeback Wave

By Carl Mazzanti

Six months after the credit card fraud liability shift, merchants who have not implemented chip card technology are complaining about a larger number of chargebacks than they expected. But there are steps that can stem the tide.

The trends look daunting. One payment network reports an increase of 50% in chargebacks for card-present transactions among some 250,000 merchants. The reasons for the large increase are not clear. Some fear abuse of the chargeback system, but card companies say that the increase is normal and similar to what was experienced in other markets where EMV was introduced.

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