Hoboken, New Jersey - (Vocus) Sept, 2013 eMazzanti Technologies announces it has secured a finalist spot for the Leadership category in the 2013 NYER Small Business Awards competition. It is among 30 companies that were selected as Best Practices Award and Best of the Year finalists out of hundreds of qualified applicants.
“Though we have been a finalist and winner in selected categories for several years, we’re especially proud when the local market reflects the level of service and commitment we try to base our business on,” commented Jennifer Mazzanti, president, eMazzanti Technologies. “We love succeeding in this great market”.
The newly revamped awards event will take place on October 9, 2013 at the Hilton New York. Finalists and winners will have the opportunity to network at the newly revamped awards ceremony showcasing the best small businesses in the NY metro area.
Winners will be announced in front of the “who’s who” business community. Areas businesses and dignitaries are invited to celebrate the occasion by purchasing a journal ad or ticket. Visit http://nyreport.com/awards for more information.
Some of the areas eMazzanti Technologies has demonstrated leadership in are: an innovative ticket monitoring system, a metric-based customer satisfaction tracking system and boosting employee moral with the latest high tech tools.
Innovative Ticket Monitoring System
“The performance standard eMazzanti Technologies strives for as one of the leading IT firms in the Hoboken, NJ and NYC areas is never having a job or project slip through the cracks,” says Mazzanti. “This kind of attention to customer problem is the key to keeping customers happy and actually keeping customers for years.”
For each customer issue, a trouble ticket system monitors the resolution to completion. Further, for those eMazzanti customers who take advantage of 24×7 eCare network management solution, problems are often detected—even anticipated—and resolved before a customer is aware a problem existed.
Metric-Based Customer Satisfaction Tracking
As an integral part of the eMazzanti Ticket Monitoring System, the IT expert asks for immediate feedback from each customer as a problem is resolved. The immediacy of the satisfaction tracking helps keep customers happy and their networks up and running notes Mazzanti. Averaging a year-over-year 95.7 percent customer satisfaction rating across it whole book-of-business helps create a powerful competitive advantage for the company.
Tech “Toys” Boost Morale
“Technology oriented people love to have the newest technology at their fingertips. The relationships we’ve built with OEM gets the best-of-breed new products into the hands of both our employees and customers first. It’s a huge motivator to our tech teams.”
Other capabilities and environmental factors that make up eMazzanti’s HR leadership is its internal morale program which includes the latest hardware and software, remodeled offices and open-office space which supports rapid collaboration.
About eMazzanti Technologies and Industry Leadership
eMazzanti Technologies’ team of trained, certified experts provide 24×7 outsourced IT support to help ensure business productivity, address challenges of growth, cloud computing, mobility, critical business continuity and disaster recovery demands. The consultancy has special expertise in manufacturing, distribution, retail, financial, architectural, engineering, construction, government, educational, legal services, accounting, marketing communications, and healthcare market segments, while maintaining high customer satisfaction levels. Flexible support plans range from fixed-fee, around-the-clock network management where eMazzanti functions as an extension of a businesses’ IT staff to a custom-solution provided on an as-needed basis. eMazzanti serves the Hoboken, NJ and NYC area markets as well as regional, national and international business support requirements. The IT firm is Microsoft’s 2012 Partner of the Year and on-going Gold Partner, Microsoft Northeast Region Partner of the Year, a four-time recipient of WatchGuard’s Partner of the Year and has achieved the Inc. 5000 list for the fourth year in a row. Download the free article: How to Select an IT Provider. More than 400 companies trust their IT support needs to eMazzanti Technologies. For more information contact: Carl Mazzanti 201-360-4400 or emazzanti.net. Twitter: @emazzanti, Facebook: Facebook.com/emazzantitechnologies.
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