eMazzanti Technologies Launches New Customer-Centric Website

Hoboken, New Jersey -March 16, 2010 –eMazzanti Technologies launches its new customer-oriented website with enriched content that includes videos, company store, industry information, training materials, service and support and unique feedback and information exchange capabilities. “Our website is focused on our customers,” said Jennifer Mazzanti, president, eMazzanti Technologies. “We wanted to deliver three things: easier, more intuitive navigation, the latest news and information front and center, and provide more timely updates from rich resources across the company.”

Overall, the new website provides a faster way for content to be published by the eMazzanti team, enables the use of rich media and social media tools, supports eMazzanti’s unique family of eCare services, and provides easier online sales support through its company store.

Instant Team Member Contributions 

One of the ways eMazzanti is providing a constant stream of updated information to its website is by enabling various departments within the company to manage the process directly. “Team members can post updates themselves without relying on a web master,” noted Mazzanti. “All the information bottlenecks are gone.”

As eMazzanti grew into an IT powerhouse with over 400 customers, its website lagged behind the success and didn”t reflect eMazzanti’s image and overall dominance in the marketplace. “For example, customer evidence is an area we”ve excelled in the last two years,” said Mazzanti. “We enjoy such powerful relationships with manufacturers like HP, Microsoft and WatchGuard, that we”re able to get our customers into a variety of new product case studies. They benefit from having the latest technology and we benefit from very loyal customers.”

Rich Media and Information Playing More Important Role 

Videos play a more important role in clearly and graphically conveying information to viewers. YouTube pioneered the concept with consumers and it”s now a mainstay in business marketing as well. While eMazzanti had been producing video content for years, the old website did not give this content the visibility it deserved. “Anything that is new is now placed on the home page,” said Mazzanti. “New case studies videos, for example, automatically rotate onto the home page to keep the content fresh and new. No one has to hunt for the most recent information, just visit our home page to find all of the latest content.”

eMazzanti also understands the value of the latest technology and communication trends in the industry. Social media capabilities are all part of the expanded website capabilities. “Our website is social media-enabled to make the sharing of information between friends, associates and customers extremely easy,” said Mazzanti. “A single entry interface automatically distributes the post to all the targeted social media sites like Twitter, YouTube, Linkedin and Facebook.”

Rich website content is not the only focus of eMazzanti Technologies. It also specializes in delivering unique eCare service packages at affordable prices.

eCare Family of Services

eMazzanti eCare is a robust family of services that includes eCare Network Management, eCare Business Continuity, eCare Exchange. The services make it easier for customers to care, protect and collaborate.

eCare Network Management

With networks, starting small and planning to grow makes perfect sense. Even a modest network can pay large dividends by saving time, improving communication between employees, clients, and suppliers, increasing productivity, and opening new paths to worldwide information resources. eMazzanti Technologies eCare Network Management service covers the technical support and maintenance aspects for a customer’s network all for one fixed fee per asset per month. “Customers love this approach. We casino online remotely monitor their networks 24×7 systematically performing preventative maintenance procedures along with emergency repairs,” commented Mazzanti. “The result is both satisfied customers and network uptime.”

eCare Business Continuity

The implementation of a Business Continuity solution from eMazzanti Technologies is how a company regains access to its data and communications after a natural or human-induced disaster. The importance of protecting irreplaceable data should take top priority and is a pillar of eCare services.

According to the Small Business Administration, of companies that had a major loss of computerized data, 43 percent never reopen, 51 percent close within two years, and only 6 percent will survive long-term.

Everything comes together in the eMazzanti onsite eCare Business Continuity NAS device to produce 15-minute incremental snapshots that safely reside within the device and are ready to be used to restore a file, a file folder, an email, or a database… all within a few minutes.

eCare Exchange

Through eMazzanti Technologies managed eCare Exchange service, the smallest companies can benefit from powerful Business Email and collaboration. Its Five 9’s uptime guarantee and 24×7 world-class support from Microsoft’s top Certified staff makes eCare Exchange service from eMazzanti Technologies a great choice for small companies that want IT capabilities.

Microsoft Exchange is the world’s most popular business messaging platform, with almost 60 percent of the market. Exchange boosts company productivity through advanced features like always-synced email, files, calendars and contacts; mobile access on devices such as the BlackBerry Smartphone or the Apple iPhone; advanced Web mail; shared calendars that let employees see colleagues’ availability to schedule or rearrange meetings, book conference rooms and plan projects; shared task lists that allow ‘to do’ lists to be created and assigned.

“The eCare family of services is essentially big IT solutions for small companies,” said eMazzanti. “They are the equivalent of having a full IT department on call 24×7 without the associated expense.”

eMazzanti Store 

One of eMazzanti”s most popular website areas is the store front. It accounts for over one-third of the company”s sales and gives customers instant access to a full array of excellent products and competitive prices. “With deep sales and support, our customers have a one-stop-shop capability that other IT consultants or computer stores simply don”t have,” noted Mazzanti. “The days of just taking orders are over. Customers value getting helped with a single website visit or call.”

“Integral to the ease-of-use factor built into the website is the ability to get and give information,” said Mazzanti. “The site is basically an extension of eMazzanti”s world class service.”

About eMazzanti Technologies

eMazzanti Technologies works with businesses to provide growth strategies through the use of intelligent technology. Utilizing a disciplined approach of business process analysis, network design, security planning and preventative maintenance, the IT expert delivers solutions that reduce costs, mitigate risk and drive revenue for its clients. This innovative and comprehensive approach to technology services has earned eMazzanti the trust of a rapidly growing client base and recognition by many of the industry’s foremost publications. For more information, contact eMazzanti Technologies at 201-360-4400.