Categories: Articles

How to Get More Hours in Your Day: A Managed IT Service

How to Get More Hours in Your Day: A Managed IT Service
used with permission from the Cisco Small Business Resource Center

How many staff hours would your business reclaim by outsourcing network maintenance and support?

A managed service provider (MSP) can handle it for you around the clock–remotely monitoring your network, proactively averting problems, updating and patching systems, and responding to tech support calls. And it would probably save you money too.

Cutting IT Equipment and Labor Costs

Your company may prefer to have an in-house IT department. But the cost to sustain in-house network maintenance and support can be shocking.

The capital expense (CapEx) for a management system could easily be $50,000 to $250,000, or more, for the software and servers that provide continual monitoring, updates, and backups.

The annual cost for the in-house expertise is also large. The starting salary, taxes, and benefits for one network administrator are at least $75,000; that doesn’t include the expenses to recruit and hire, and to regularly fund new skills training. Do you need 24/7 coverage? That’s four network administrators, for a minimum cost of $300,000.
You could avoid incurring some staff costs by relying on an IT service that charges by the hour to respond to service calls. These “break-fix” IT services have disparate levels of expertise and customer satisfaction.

Outsourcing maintenance and support to an MSP can eliminate all of these problems.

Unlike a break-fix service, an MSP continually monitors and maintains the entire network, proactively preventing service calls and expenses, as well as downtime.

Unlike in-house staff, the MSP assumes responsibility for the CapEx and the IT labor costs.

How to Get Started

When evaluating a maintenance and support MSP for your business, be sure to:

  • Investigate the MSP’s customer references and technical certifications. Do they combine industry-leading network technical training, tools, and resources with an in-depth understanding of the customer’s business?
  • Clearly define the services you want. .
  • Review the depth and breadth of the MSP’s staffing.
  • Get demonstrations of the customer web portal, help desk, and remote monitoring and management dashboard that the MSP will use for your network.

Ready to put time on your side?

 

 

 

To learn more, contact us today.

Bryan Antepara

Bryan Antepara: IT Specialist Bryan Antepara is a leader in Cloud engagements with a demonstrated history of digital transformation of business processes with the user of Microsoft Technologies powered by the team of eMazzanti Technologies engineers. Bryan has a strong experience working with Office 365 cloud solutions, Business Process, Internet Information Services (IIS), Microsoft Office Suite, Exchange Online, SharePoint Online, and Customer Service. He has the ability to handle the complexity of moving data in and out of containers and cloud sessions, makes him the perfect candidate to help organizations large and small migrate to new and more efficient platforms.  Bryan is a graduate of the University of South Florida and is Microsoft Certification holder.

Recent Posts

The Executive’s Guide to Security Operations Center Models

Cyber threats never take a day off, never clock out and go home at the…

3 days ago

Introduction to Azure Services

Building, deploying, and managing applications via Microsoft's global network of data centers is easier with…

3 days ago

Introduction to Microsoft Copilot

Microsoft Copilot is a tool, powered by AI, that aims to boost your productivity within…

4 days ago

Project Management: Why is it important?

Making things happen is the art and science of project management. The process involves managing…

1 week ago

Enhancing Website Performance and User Experience Through Caching Strategies

In today's fast digital life, website performance is important, as it holds visitors and ensures…

1 week ago

Protecting Municipal Data: Security Tips for City Officials

The FBI reported that cyber attacks against government facilities saw an increase of almost 36…

1 week ago