eCare Network Management

Security, Performance, Monitoring and Expert Consulting
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Your success is dependent on the performance and security of your business assets.
Optimize and protect your IT investment with comprehensive IT security, support, implementation
and maintenance from eMazzanti Technologies.

With eCare, you’ll always receive the IT support services you need quickly—to keep your business humming along.

Our eCare services provide 24 x 7 monitoring and support for customer servers, workstations, firewalls and other equipment as well as services including Exchange and Active Directory.

We staff a permanent helpdesk with qualified technical staff to respond to critical customer issues and ensure peace of mind.

Network Management

24 x 7 x 365 IT Support

Automated Network Management 2

Automated

eCare agent monitors equipment 24X7 and automatically creates support ticket if a problem is detected.

Applies patches and performs virus, malware and disk cleanup regularly.

Reliable Network Management 3

Reliable

Whatever it takes to get you back up and keep you running…you’re covered. Empowers anyone to call at anytime from anywhere. Get the fastest response possible whenever you need it. Tech support is notified immediately of email support requests, call or support issues detected 24/7.

Efficient Network Management 2

Efficient

Keep hardware running smoothly and software up-to-date for just pennies per day per server, desktop or laptop.

Flexible Network Management 2

Flexible

You control variable costs. When problems are detected, you review reports and support tickets and choose the billed services we perform.

eCare Server Monitoring

Our monitoring tools that are installed on your server,
provide the close up snapshot of your network to ensure its health and stability
24 x 7 x 365

Network Management

Monday – Sunday

  • Performance Monitoring Occurs Every 2 minutes and sends a 10 minute average to the Data Center.
  • Error and Warning Event IDs are captured every 15 minutes.
  • Services and Processes are probed every 2 minutes.
  • Device Availability is checked every 1 minute.
Anti-Virus Check

Anti-Virus Check

Security Patch Deployment

Security Patch Deployment

Logical Disk Space Check

Hardware & Software Asset Collection

Microsoft, Apple, & 3rd Party Patch Assessment

Microsoft, Apple, & 3rd Party Patch Assessment

Packages

To help your business achieve its goals, we created eCare, our family of managed services packages.
Indeed, we obsess over providing the best IT support services possible. 

eCare Basic

Call for help when you need it with eCare Basic IT support services. We will take care of all those easy-to-forget tasks that keep your tech efficient and secure, like updating antivirus software, performing regular disk cleanup and keeping your OS up to date.

eCare Premium

Receive the highest level of support and problem resolution with eCare Premium. We will proactively monitor your network for issues, and our experts will always be on hand when you need them most. This is our most popular package.

eCare Flex

Tailor your package to suit your business’s needs. With prepaid hours and the ability to adjust your package periodically, eCare Flex helps you manage your costs while receiving the same exceptional service you expect from eMazzanti.

  • eCare Basic
  • eCare Premium
  • eCare Flex
  • SECURITY
  • Enterprise Webroot Antivirus
  • Outbreak Response
  • Crypto Prevent
  • Spyware Management
  • Ransomware Protection
  • Central Antivirus
  • PERFORMANCE
  • Global Policy Set
  • Automated Client Upgrades
  • Automated Maintenance Routines
  • Temporary File Cleanup
  • Automated Reboots
  • Auditing / Compliance
  • S.M.A.R.T. System Monitoring
  • Central Management Cloud
  • White Label Patching
  • Regression Testing
  • OS & Third Party Updates
  • Patch Management
  • Disk Space Analysis
  • MONITORING
  • Central Management Cloud
  • End Node Alert Suppression
  • Control/LogMeIn (faster response times)
  • Remote Access User Accounts
  • Ticketing Integrations
  • Hardware Asset Management
  • Software Asset Management
  • Warranty Lookup
  • Event Monitoring
  • Up Time Analysis
  • Reporting
  • Cloud Management Portal Access
  • EXPERT CONSULTING
  • 24/7 Help Desk
  • Service Level Agreement
  • Network Monitoring and Notifications
  • Proactive Network Maintenance
  • Documentation and Reporting
  • Backup Monitoring
  • Performance Monitoring
  • Global improvements w/Fleet
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  • SECURITY
  • eCare Basic
  • eCare Premium
  • eCare Flex
  • Enterprise Webroot Antivirus
  • Outbreak Response
  • Crypto Prevent
  • Spyware Management
  • Ransomware Protection
  • Central Antivirus
  • PERFORMANCE
  • eCare Basic
  • eCare Premium
  • eCare Flex
  • Global Policy Set
  • Automated Client Upgrades
  • Automated Maintenance Routines
  • Temporary File Cleanup
  • Automated Reboots
  • Auditing / Compliance
  • S.M.A.R.T. System Monitoring
  • Central Management Cloud
  • White Label Patching
  • Regression Testing
  • OS & Third Party Updates
  • Patch Management
  • Disk Space Analysis
  • MONITORING
  • eCare Basic
  • eCare Premium
  • eCare Flex
  • Central Management Cloud
  • End Node Alert Suppression
  • Control/LogMeIn (faster response times)
  • Remote Access User Accounts
  • Ticketing Integrations
  • Hardware Asset Management
  • Software Asset Management
  • Warranty Lookup
  • Event Monitoring
  • Up Time Analysis
  • Reporting
  • Cloud Management Portal Access
  • EXPERT CONSULTING
  • eCare Basic
  • eCare Premium
  • eCare Flex
  • 24/7 Help Desk
  • Service Level Agreement
  • Network Monitoring and Notifications
  • Proactive Network Maintenance
  • Documentation and Reporting
  • Backup Monitoring
  • Performance Monitoring
  • Global improvements w/Fleet

Bring Your Business to the Next Level

When it comes to managing IT for your business you need an expert.
Let us show you what responsive, reliable and accountable IT Support looks like.

Contact us now
Let’s get started

Please contact our team or complete the form.
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Let's Talk

We’ll chat about your business, how you use technology, and what you want to get out of IT.

Develop a Plan

You’ll choose the IT service agreement that works best for your organization.

Start Your IT Experience

Within days, you’ll be experiencing IT like never before.

T. 844-360-4400
[email protected]

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